Refund Policy
Our commitment to customer satisfaction includes transparent refund policies
Refund Eligibility
At Business Platform, we are committed to providing exceptional service. If you are not completely satisfied with our services, you may be eligible for a refund under the following conditions:
- Requests must be made within 30 days of the initial service activation
- The service must not have been extensively used or customized
- All refund requests must be submitted through our official support channels
Monthly Subscription Services
For monthly subscription services:
- Cancellations can be made at any time before the next billing cycle
- No partial refunds are provided for unused portions of the current billing period
- Service access continues until the end of the paid period
Annual Subscription Services
For annual subscription services:
- Full refunds are available within the first 30 days
- Pro-rated refunds may be considered on a case-by-case basis after 30 days
- Custom implementations and integrations are non-refundable after development begins
Custom Development Services
For custom development and implementation services:
- Refunds are evaluated based on project milestones and deliverables
- Work completed and delivered is non-refundable
- Cancellations must be requested in writing
Processing Time
Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items
The following items are non-refundable:
- Setup fees and implementation costs
- Third-party integration costs
- Custom training sessions that have been delivered
- Data migration services that have been completed
How to Request a Refund
To request a refund, please:
- Contact our support team at support@firstfront.xyz
- Provide your account information and reason for the refund request
- Allow 3-5 business days for review and response
Contact Information
If you have questions about our refund policy, please contact us:
- Email: support@firstfront.xyz
- Phone (India): +91 7975364739
- Phone (USA): +1 571-748-3060
- Support Portal: Help Center
This policy was last updated on April 30th, 2025. We reserve the right to modify this policy at any time with notice to customers.